User Guide — Voice Banking - Yolo Federal Credit Union Skip to main content
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Yolo FCU Mobile

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User Guide — Voice Banking

With Voice Banking, members can access their accounts from their phones to make payments, check balances, and more!

  • Enrollment

    All members will need to enroll in Voice Banking using the updated Username and PIN parameters below.

    • Login (Member) ID Format: last 6 of SSN + Date of Birth (MMYY).
    • Example: SSN = 123456789 + DOB = 03/13/63 would be 4567890363

    During registration, all callers will be asked to set or reset a 4-digit PIN after verifying their identity by entering their full SSN and Account Number. You will then need to select your preferences, such as language.

    If you enter an incorrect PIN 2 times, you will be redirected to the enrollment process again.

    If you incorrectly enter your Login ID, SSN, or Account #, you’ll be transferred to a Yolo Federal Member Service Representative for assistance.

  • Menu

    Within the menu, members will have access to their Checking and Savings Accounts, Loans, Credit Cards, and CDs/IRAs via Voice Banking. Below are the different options available for each account type.

    • Checking: Review balance, withdrawals, deposits, check history information, and make transfers to and from checking.
    • Savings: Review balance, withdrawals, deposits, check history, and dividend information. Make transfers to and from savings.
    • Loan: Review loan information and loan transactions, or make a loan payment.
    • Credit Card: Review credit card information and transactions, make a Credit Card payment, or activate Credit Cards.
    • CD/IRA: Review balances and dividend information, and check maturity date.
  • Other Options

    Members will also be able to:

    • Report a lost or stolen card
    • Order checks
    • Check branch locations and hours
    • Set up or change preferences
  • Future Logins

    Our updated Voice Banking system will adjust your future call-ins based on your previous actions. For example, if you select your Checking Account on your first call,  you will be automatically directed to your Checking Account on the next one.

For questions or further assistance within Voice Banking, press 0 and you will be transferred to a Yolo Federal representative.

Please enter a form shortcode or message for this pop-up.

Leaving Our Site

You are leaving the Yolo Federal Credit Union website. Yolo Federal Credit Union provides links to external sites for the convenience of its members. By clicking “Continue” you will be directed to an external website owned and operated by a third party. These external websites are not controlled by Yolo Federal Credit Union and Yolo Federal Credit Union makes no representation or warranty, express or implied, to the user concerning the information, content, presentation, accuracy or opinion of these sites or the quality, safety, or suitability of any software found on these sites. The privacy policies of Yolo Federal Credit Union do not apply to external sites and users should consult the privacy policies on these sites for further information. Thank you for visiting the Yolo Federal Credit Union website.

To qualify for membership, you must live, work, worship, attend school in Yolo, Sacramento, Placer, or El Dorado counties.

To apply for a Home Loan, you must qualify for membership, and the property must be located in Yolo, Sacramento, Placer, or El Dorado counties or within 50 miles of our corporate office. 

Leaving Our Site

You are contacting a Yolo Federal Credit Union Representative. By clicking “Continue,” you understand that any transmission to or from this site is not confidential. You agree that Yolo Federal Credit Union will not be responsible to anyone for any damages arising out of or in connection with any e-mail or other electronic transmission sent to Yolo Federal Credit Union. All information you submit to Yolo Federal Credit Union via the site will be considered to be the property of Yolo Federal Credit Union, and Yolo Federal Credit Union is free to utilize any information you submit for any purpose, subject to Yolo Federal Credit Union’s Privacy Policy.