We've upgraded our voice experience!
Meet Penny, our virtual assistant, that makes getting help over the phone easier.
When you call Yolo Federal, Penny can answer general questions about our phone products, services and locations—or once you’re securely authenticated, help you with account-specific needs.
No enrollment needed. Just tell Penny what you need.
General Help
Penny can help answer your questions and with general information 24/7. It’s as simple as having a conversation with Penny. Just ask your questions or tell Penny what you need.
For example:
- “What are your current loan rates?”
- “What are your checking account fees?”
- “How do I become a member?”
- “What are your branch locations?”
- “What are your branch hours?”
If Penny misunderstands what you’re asking or you want to change your request, simply interrupt and tell Penny what you need.
Need more help? Just say “representative” to connect with a Yolo FCU Member Service Representative.
Secure Account Access
With Penny’s help, you can securely access account-specific information and complete common banking tasks over the phone.
How to get started
Step 1: Call 877 YOLOFCU (965-6328)
Penny will greet you and ask how they can help. Simply tell Penny what you want to do. For example:
- “Check my balance.”
- “Transfer money.”
- “What’s my transaction history?”
- “I want to make a loan payment.”
Step 2: Follow the authentication prompts.
When you ask for account-specific information, Penny will ask you to enter the SSN or TIN associated with the account you want to access.
Step 3: Enter the one-time passcode
A one-time passcode (OTP) will be sent to the primary mobile number on file. The OTP adds an extra layer of security by helping verify that it’s really you accessing your account.
Once you’ve completed authentication, Penny can help with account-specific requests, including:
- Check account and loan balances
- Review transaction history
- Get direct deposit information
- Transfer money between your Yolo FCU accounts
- Make loan payments
Need additional help? Just say “representative” at any time to connect with a Yolo FCU Member Service Representative.
