Digital Services

ATMs & ITMs

With our high-tech Interactive Teller Machines (ITMs), you get 24/7 account access plus the option to chat with a Virtual Teller to assist you with:

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Conduct a transaction without a Debit Card (with valid ID*)
Withdraw up to $3,000
Ask account questions and more

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Virtual Tellers are available Mon-Fri 10 am-5 pm and Sat 10 am-2 pm. Watch our tutorial to learn more!

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*Valid identification includes State Issued ID or Drivers’ License, Resident Alien Card, Permanent Resident Card, or Military ID. Identification must fit into the slot to be scanned.

ITM Self-Service Features

Make loan payments

Get fast cash from $20-$300

More denomination choices—$20s, $50s, and $100s

Emailed receipts and more!

Make loan payments

Get fast cash from $20-$300

Change your PIN

More denomination choices—$20s, $50s, and $100s

Emailed receipts and more!

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ATM Network

In addition to our ITM and ATM locations above, you can access your account just about anywhere. Yolo FCU is connected to the following networks: CO-OP, STAR, Visa®, Plus, and MoneyPass. The service is free—only standard text messaging rates apply.

Here’s how CO-OP works:

Send a text

Send a text to 91989 from any mobile phone. In the body of the text, enter your location address (with city, state), zip code or intersection (with city, state).

Get locations

In about 30 seconds, the service will reply with the CO-OP Network surcharge-free ATM nearest to your location.

Expand your search

If you want more ATM locations, simply reply MORE to the message and additional surcharge-free ATM locations will be sent to your mobile device.

ITM Locations

Voice Banking

Voice Banking allows members to access their accounts from a cell phone or landline. The service is automatic, which means you can easily send payments, check balances and recent transactions, and make transfers—all without getting up from your chair.

Click the button learn more about our Voice Banking and how to enroll. Or call 877-965-6328 to get started.

Easily check your balance or make a transfer

Variable terms available

Access your account from anywhere just by calling

Completely free for Yolo Federal members

eStatements

A typical financial statement comes in your mail. eStatements come via email instead. They’re faster, more secure, and much better for the environment.

estatement Disclosure

View your statements securely

Easily print them when you need to

Statements archived and available for up to 16 months

Voice Connect

Meet Penny, our virtual assistant, that makes getting help over the phone easier. Ask questions, get information about Yolo FCU, or authenticate securely to check your accounts, review transactions, transfer funds, and make loan payments.
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Click here to learn more about the authentication process or call 877 YOLOFCU (965-6328) to get started.

Penny helps you skip the phone maze

Get answers in a simple conversation

Securely access your accounts through Penny

Connect with a representative whenever you need

eStatements

Get your statements without the clutter. Go digital with eStatements—faster, safer, and no trees were harmed.

estatement Disclosure

View your statements securely

Easily print them when you need to

Statements archived and available for up to 16 months

Send Money with Zelle®

Zelle® is available in thousands of banking apps. Send money directly between banks without the need to share private account details.

Learn More

Split costs & cover everyday expenses

Send & receive money fast

Pay people & businesses you trust

Frequently asked questions

What are all the things I can do with Voice Connect?

Our Voice Connect makes it easier to get answers and take care of common banking needs over the phone. Just tell Penny what you need.

What can I ask Penny without signing in?

You can use Voice Connect to get answers to general questions about Yolo FCU, including:

• Products and services

• Fees and account information

• Becoming a member

• Branch locations and hours

• Online and Mobile Banking

• Other general questions about Yolo FCU

If you need more help, simply say “representative” at anytime to be connected a Member Service Representative.

What can I do once I securely access my accounts?

Once you’ve securely signed in, Penny can help with account-specific needs, including:

• Check account and loan balances

• Review recent transactions

• Get direct deposit information

• Transfer funds between your Yolo FCU accounts

If you need more help, simply say “representative” at anytime to be connected to a Member Service Representative.

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Do I need any special software to use the eStatement service?

To view eStatements, you will need to use a browser that is capable of displaying a PDF document. Most modern browsers have this functionality built in. If yours does not, you will need a plug-in such as Acrobat Reader to help your browser display PDFs. Please consult your browser’s documentation for help with add-ins or extensions.

Does it matter what browser I use to access?

Internet Browsers

‍Google Chrome: Latest 2 versions
Firefox: Latest 2 versions
Microsoft Edge: Latest 2 versions
Safari: Last 2 major versions

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Mobile Device Browsers

‍‍iOS: Last 2 major versions
Android: v8.0 and above

How will I know when my registration has been completed?

Once you’ve completed the registration process you will receive an email confirming your successful registration.

How will I know when I can view my statement?

You will receive an email notification whenever a new statement is available for viewing. If the statement is not viewed within a certain time frame, a reminder email will be sent as a follow-up.

Can I print my statement?

To print your documents from the browser, your browser or your browser’s helper application will need to have print capability. If your browser doesn’t support this functionality, you can also save the document to your device and print from there.

How long will my statement be available for viewing?

eStatements will generally remain available for viewing for 24 months after they have been posted.

How do I change my email address?

You can update your email in Online and Mobile Banking. Select 'Tools' then 'Settings' (from the Mobile App, select 'More' then 'Tools'). Choose 'Contact', select email, update and click 'Save Email.' This update could take 24-48 hours to update for eStatements.

I got an error message while trying to view an eStatement, what does it mean?

If you received the error message "There was an error processing this page. A font contains a bad Cmap/Encoding" you are using an old version of Adobe Acrobat Reader and need to upgrade to the latest version.

Adobe recommends that you first uninstall any older version of Acrobat Reader prior to installing the updated version. Once this has been done you should be able to view your eStatements with no problems. Click here to get the latest version.

What do I do if I'm having trouble viewing my statement?

Recent changes to your operating system software such as upgrades, downloads, and/or system enhancements can affect your device’s ability to connect with secure sites and view PDF documents including our eStatement site.

We recommend trying the following steps:

Verify that you are current on all system updates.
Ensure that you are using the most up to date version of your browser.
If using Adobe Acrobat Reader, un-install and re-install Adobe Acrobat Reader. https://get.adobe.com/reader/‍
Some pop-up blocker and firewall programs may prevent access to eStatements. If you utilize these types of applications, you may need to disable certain features of the programs in order to access your eStatements.

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