User Guide — Online Banking and Mobile App Registration

To register using a browser or computer:
If this is your first time enrolling into our Online Banking platform from your computer, select “Register a New Account” and follow the registration process outlined below, including reviewing and accepting all disclosures. To verify your identity, you will be required to enter the following information:

• Account Number
• Social Security Number/Tax ID
• Date of Birth
• Last Name

You will then be directed to select a Multifactor Authentication (MFA) method via text, email, or voice call.

After successfully verifying your identity through MFA, you will be requested to create a username and password. We recommend creating a “Strong” password. For your security, passwords must be complex and meet the requirements below.

Username requirements:

• At least 8 (eight) characters but no more than 40 (forty)
• Can use letters and numbers
• Can have special characters

Password requirements:

• At least 12 (twelve) characters in length
• At least 1 (one) uppercase letter
• At least 1 (one) lowercase letter
• At least 1 (one) number
• At least 1 (one) non-alphanumeric character

After registering, you will log in using your username and updated password. If you need assistance with registering, please contact our Member Service Center.

To register from Mobile Banking App:
If this is your first time enrolling from your mobile device, download the Yolo Federal Mobile Banking App from the Apple App Store or Google Play Store. Once completed, select “Register a New Account” and follow the registration process outlined below, including reviewing and accepting all disclosures.

To verify your identity, you will be required to enter the following information:

• Account Number
• Social Security Number/Tax ID
• Date of Birth
• Last Name

You will then be directed to select a Multifactor Authentication (MFA) method via text, email, or voice call.

After successfully verifying your identity through MFA, you will be requested to create a username and password. We recommend creating a “Strong” password. For your security, passwords must be complex and meet the requirements below.

Username requirements:

• At least 8 (eight) characters but no more than 40 (forty)
• Can use letters and numbers
• Can have special characters

Create a password:

• At least 12 (twelve) characters in length
• At least 1 (one) uppercase letter
• At least 1 (one) lowercase letter
• At least 1 (one) number
• At least 1 (one) non-alphanumeric character

After registering, you will log in using your username and updated password.
If you need assistance with registering, please contact our Member Service Center.

Username requirements:
If you’re a new registrant or you change your Username, the following criteria must be met:

• At least 8 (eight) characters but no more than 40 (forty)
• Can use letters and numbers
• Can have special characters

Create a password:
We recommend creating a “Strong” password. For your security, passwords must be complex and meet the requirements below.

• At least 12 (twelve) characters in length
• At least 1 (one) uppercase letter
• At least 1 (one) lowercase letter
• At least 1 (one) number
• At least 1 (one) non-alphanumeric character

If you are locked out, you will receive an error message directing you to click on “Forget Password” to reset your password.

If you forgot your password, click on “Forgot Password” and follow the workflow to reset your password.

Yes, you can retrieve your username by clicking on Forgot Username and providing the requested information. If you forgot your password, select Forgot Password and follow the workflow to reset your password.

To update your Username, go to Tools > Settings > Security.