Take a moment to remember a time when you received exceptional service. What did they do to make you think to yourself, “Wow, now that was excellent service?” Did the person go above and beyond to find a solution to a problem? Or did they have a positive attitude that made an impact on your life at that moment? Whatever the reason, we understand the importance of providing a high level of service to ensure you’re satisfied with your experience. This is why we developed a member-focused 5-Star Service Promise.

The 5-Star Service Promise is our pledge to our members and our community so that we can live out our mission of helping Yolo County achieve financial success. Our service promises include:

• Accountability: We take ownership of member requests and focus our attention to exceed their expectations.
• Authenticity: We build genuine relationships with each member to create a unique experience. We put their best interest first.
• Community: We are committed to the prosperity of our community.
• Trust: We demonstrate integrity in every interaction to uphold member confidence.

In every conversation, no matter if it is face-to-face, through email, or over the phone, you can trust that we will follow through on our service promises. To make sure we meet your expectations, we send 5-Star Service surveys randomly to members. By responding to these surveys, you can help us continue to grow and improve how we serve you. If you would like more information on our 5-Star Service surveys, contact a Yolo Federal representative at (530) 668-2700 or schedule an appointment.