What Is It?
Help for our members
During this time, the health and safety of our members and staff are of utmost importance. We are closely monitoring the coronavirus (COVID-19) situation, and are following the available public health recommendations from the Centers for Disease Control and Prevention (CDC). Please rest assured that we have a robust business continuity plan to ensure that we continue to provide quality service to our community, even during such events.
If you have been financially impacted, Yolo Federal offers a range of solutions to help you manage through periods of reduced or lost income. We’re here as your local support to provide you personalized financial assistance. Please contact us if you are in need of a loan modification or would like to discuss your options. Other products and resources that may be helpful are:
Skip up to 2 eligible loan payments per calendar year.
More COVID-19 Updates Related Posts
What precautionary measures is Yolo Federal taking?
Based on CDC recommendations, all Yolo FCU employees will now be required to wear a face mask. We also require members and visitors who enter a Yolo FCU branch to wear a face mask to help protect our employees and other members. If you do not have a face mask, the CDC website has a video tutorial that shows how to create your own. Rest assured that we have heightened security measures currently in place.
Our locations are cleaned as part of our regular branch maintenance. However, extra measures are being taken to sanitize all surfaces throughout the day. We also have hand sanitizer and tissues available. We are ensuring our employees have the information they need to stay healthy or remain home if they are not feeling well.
We have also implemented the recommended social distancing practices throughout our branches by including 6ft distance markers in the wait lines. Branch lobby traffic will also be monitored, and we will be limiting the number of people in each of our branches.
What are my remote banking options?
Our branches remain open to continue serving you. However, we understand the desire to conduct your banking remotely. The following digital services are available 24/7:
- Online Banking to access your accounts from home
- Mobile App to deposit checks remotely and turn cards on/off
- Digital Wallets to avoid touching payment machines
Click Here to learn more.
- Are branches open?
How can I speak to a representative without visiting a branch?
During regular business hours, our Digital Branch is available to answer calls and Secure Messages via online banking/mobile app. We may be experiencing a higher call volume than usual, so you can schedule a virtual appointment with a Digital Branch representative during a time that works for your schedule and without the wait. Click here to schedule a virtual appointment
- My income has been impacted and I am unable to make a loan payment, what should I do?
- I'd like more information about COVID-19 and the resources available, where do I go?