What Is It?
Help for our members
During this time, the health and safety of our members and staff are of utmost importance. We are closely monitoring the coronavirus (COVID-19) situation and are following the available public health recommendations from the Centers for Disease Control and Prevention (CDC) and Yolo County. Please rest assured that we have a robust continuity plan to ensure that we continue to provide quality service to our community, even during such events.
President/CEO: COVID-19 Communication
We have several service options available to meet your needs.
Branch Locations—Though our Sycamore Pointe Branch is temporarily closed, all other locations and our Member Service Center is available during normal business hours.
Schedule an Appointment—Choose from in-branch, phone, and virtual appointment options.
Teller Express Lane—At our Woodland Main Branch, you can skip the line by scheduling a time for your teller transaction when it’s convenient for you.
Apply Online—Our online new account and loan application provides a seamless digital experience. Click on Open Account at the top of any website page or Apply from the menu.
Our Member Service Center is available to assist you through several channels.
Secure Messaging—For easy communication about your account, send a message through our Online Banking and Mobile App.
Live Chat—Our Live Chat button is available from any page on our website. Click this button during business hours to be connected with a Yolo FCU representative for general or non-account-related questions.
Contact Us—Visit our contact us page for branch hours, locations, and more.
If you have been financially impacted, Yolo Federal offers a range of solutions to help you manage through periods of reduced or lost income. We’re here as your local support to provide you with personalized financial assistance. Products and resources that may be helpful are:
Loan Servicing—Please contact us if you are in need of a loan modification or would like to discuss your options.
Skip-A-Pay—Skip up to 2 eligible loan payments per calendar year.
More COVID-19 Updates Related Posts
What precautionary measures is Yolo Federal taking?
Based on CDC recommendations, all Yolo FCU employees are required to wear a face mask. We also require members and visitors who enter a Yolo FCU branch to wear a face mask to help protect our employees and other members. If you do not have a face mask, the CDC website has a video tutorial that shows how to create your own. Rest assured that we have heightened security measures currently in place.
Our locations are cleaned as part of our regular branch maintenance. However, extra measures are being taken to sanitize all surfaces throughout the day. Partitions have been placed at all teller stations and desks to provide additional protection. We also have hand sanitizer and tissues available for staff and member use. We are ensuring our employees have the information they need to stay healthy or remain home if they are not feeling well.
We have also implemented the recommended social distancing practices throughout our branches by including 6ft distance markers in the wait lines.
- What are my remote banking options?
Are branches open?
Yes, our branches are open during regular business hours, with the exception of our Sycamore Pointe Branch, which is temporarily close. If you feel ill, we kindly ask that you contact our Member Service Center instead. Click here to find a location near you.
To ensure we continue to provide you with exceptional service, some services are by appointment only. You can schedule an appointment for in-branch, phone, or virtual at a time that’s convenient for you.
How can I speak to a representative without visiting a branch?
Our Member Service Center is available to answer calls, Secure Messages via Online Banking/Mobile App, and through our Live Chat option during regular business hours. We may be experiencing a higher call volume than usual, so you can schedule a virtual appointment with a Member Service Center representative during a time that works for your schedule and without the wait. Click here to schedule a virtual appointment.
- My income has been impacted and I am unable to make a loan payment, what should I do?
- I'd like more information about COVID-19 and the resources available, where do I go?